Frequently Asked Questions

Orders and customization

1. Can I customize my steering wheel as I wish?
Yes! You can choose the materials, colors, stitching, and finishes from our available options on the website, and even more by contacting us by phone. The choices available on our website are the most popular. Each steering wheel is custom-made according to your specifications.

2. How long will it take to receive my personalized steering wheel?
Manufacturing and delivery typically take 2 to 5 weeks , depending on the complexity of the customization and your delivery location. You will receive a confirmation email with tracking information once your order has shipped.

3. Can I cancel or modify my order?
Custom orders are irreversible once confirmed, as each steering wheel is made to order. Please ensure all your choices are correct before confirming.

Quality and guarantee

4. What is the warranty period on the steering wheels?
All our steering wheels come with a 5-year commercial warranty , covering only manufacturing defects and compatibility issues with your vehicle.

5. Does the warranty cover damage due to wear and tear or misuse?
No. The warranty does not cover normal wear and tear, scratches, dents, or damage caused by misuse . It only applies if the steering wheel is used normally.

6. What should I do if my steering wheel has a defect covered by the warranty?
Contact our customer service department by email with your order number and photos of the defect . If the defect is confirmed, we will prioritize repair , or replacement if necessary. Return shipping costs are covered by us.

Delivery and returns

7. Do you ship internationally?
Yes! We ship our steering wheels worldwide. Delivery times may vary depending on your country.

8. What are the delivery charges?
Delivery is offered worldwide.

9. Can I return my steering wheel if I change my mind?

No, custom steering wheels cannot be returned due to a change of mind, as they are made to measure for you.

Support and assistance

10. How can I contact customer service?

  • E-mail: contact@groupe-polaris.fr

  • Telephone: +33 7 67 42 25 70

  • Opening hours: Monday – Friday, 9:00 am – 6:00 pm

11. Do you offer assistance with steering wheel installation?
We provide detailed instructions and guides for each model, but we do not perform the installation for you. We recommend contacting a professional if you are unsure. We can put you in touch with a professional near you.